Official Policy
Refund & Cancellation Policy
Please review our policy carefully before placing your wholesale orders.
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Direct Wholesale Terms
Due to direct-from-weaver wholesale pricing and personalized batch allocations, all confirmed orders are considered final.
✓ 100% Quality Inspected
✓ Safe Transit Packaging
✓ Direct Weaving Allocation
✓ Dedicated Support Desk
If you receive an item with verified transit damage or manufacturing discrepancy, contact our support desk within 24 hours of delivery.
Order Finality
Orders cannot be cancelled once weaving allocation or dispatch processing begins. Please verify quantities, colors, and designs prior to payment.
Damage Claims
In rare cases of parcel damage during courier transit, an unboxing video is required within 24 hours of delivery for swift resolution and insurance claims.